Who are you? Who are your consumers? What’s your history? Your product? Your values? Your distinction? Identity is the bedrock of any brand. It’s marketing 101, baby. Netflix. Apple. Nike. The most iconic brands know who they are. They know their workers and customers alike. They own a unique aesthetic and sell more than just a good or service—they sell a lifestyle to aspire toward. Capturing that essence is rare for a range of reasons. A common one is that many companies have a disjointed idea of who they are. The CEO might see the brand differently from the sales team, who may see it differently from customer service. The identity has to be unified from within through policies, practices, and messaging—it’s who a company hires, how they treat their workers, what their offices look like, and how they give back. Brands often hire consultants or agencies to help guide this process that culminates in a unified front.
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“I pledge to be faithful to your brand…” said no consumer ever.
You hear a lot these days about how consumers are no longer loyal when it comes to CPG food and beverage brands; that they quickly trade-off for private label or newer, emerging brands. And this is quite true. But I’d like to suggest that “brand loyalty” is largely a myth fabricated by overzealous marketers. One of the many snake oil sales tactics in this business.
Is Your Food Brand Functioning?
Functional foods. We’ve all heard the term. We know that in the past functional foods were considered to be foods that had a potentially positive effect on health beyond their basic nutritional value. For instance, oatmeal contains soluble fiber that can help lower cholesterol. Or salmon is an excellent functional food because the omega-3 fatty acids can reportedly decrease the risk of heart disease.
But today, functional foods mean so much more to both consumers and brands.
Clean Up Your Act
When I was a teenager, my dad would say, son “clean up your act.” Basically, he was telling me to get the crap out of my life that was dragging me down. And, today, for food brands, I would say the same thing…you need to “clean up your act.”
The bottom line is that we live in a new era of food. Consumers simply expect more from the food brands they buy. The bar is higher than it was 10-15 years ago. Even “clean label” has been taken to an entirely new level; real ingredients, nutrition, functional benefits, claims, certifications, sustainability, and on and on.
Sustaining Your Food Brand’s Growth
Many CPG food brands are continuing to see record sales growth. However, there are many questions that accompany this growth…How long will this growth continue? When will this spike start trending down? Should we increase capacity? How can we reach and retain the new households that have purchased our brand—some for the first time? Will we see sustained growth? If so, what will it be…2%, 5%, 10% or more?
Am I “Reaching” The Right Consumers?
“Consumers are currently purchasing my brand 5 times. If I could increase their buy rate to 6, I could grow sales by…” I’ve heard this theory/thought-process a thousand times. And the fact of the matter is—it doesn’t work. If your goal is to grow your brand, this strategy will never get you there.
Read more…
Managing Food Brands in a Time of Crisis
Due to the current COVID-19 crisis, food and beverage companies are having to navigate unchartered waters when it comes to sourcing raw materials, workforce sustainability, retailer demand, consumer consumption, and overall brand management. Read more…
Advertising In Crisis
The coronavirus has infected every aspect of our lives. Our loved ones, small businesses, our global economies, governments, and our entire online discourse. People are on edge and exhausted, but they can’t look away from the screen. Updates are constant and confusing. Misinformation is everywhere. Some companies are cutting hours, some are going out of business, and others can’t keep up with demand as their products literally fly off the shelves from panic purchases.
